Privacy policy

Privacy Policy

Tawana Healthcare ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order with us, you agree to the practices described below.

Information We Collect

When you place an order, create an account, subscribe to our mailing list, or contact us, we may collect information you provide directly, such as your name, delivery address, phone number, email address, and order details. Because most of our orders are cash on delivery, we typically do not store card or bank details from you at checkout.

We also collect some information automatically when you browse our website, such as your device type, browser, IP address, the pages you view, and how you arrived at our site. This is collected through cookies and similar technologies (see the cookies section below).

How We Use Your Information

We use your information to process and deliver your orders, confirm your details, and keep you updated on your order status. We also use it to respond to your questions and provide customer support, to improve our website and products, to send you offers and updates if you have chosen to receive them, and to detect and prevent fraud or misuse. We may also use it to meet legal, tax, and regulatory requirements that apply to us.

Order Processing and Delivery

To deliver your order, we share the details needed for delivery (such as your name, address, and phone number) with our courier and logistics partners. These partners are given only the information required to complete your delivery and are expected to handle it responsibly.

Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us run our business, such as our e-commerce platform (our website is hosted on Shopify), courier and delivery companies, payment or mobile wallet providers where used, and tools that help us with analytics, messaging, or marketing. We may also disclose information where required by law, by a government or regulatory authority, or to protect our rights, our customers, or the safety of others.

Cookies and Tracking

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, understand how visitors use the site, and measure the performance of our marketing. Some of these may be set by third parties, such as [Google Analytics] and [Meta or Facebook Pixel]. You can control or disable cookies through your browser settings, though some parts of the website may not work as well if you do.

Marketing Communications

If you sign up for our mailing list or agree to receive updates, we may contact you by email, SMS, or WhatsApp with offers, product news, and related information. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly, and we will stop sending you marketing messages. We may still send you essential messages about your orders.

Data Security

We take reasonable steps to protect your personal information against loss, misuse, and unauthorised access. While we work to keep your data safe, please understand that no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as needed to fulfil the purposes described in this policy, including completing your orders, providing support, and meeting legal, accounting, and tax obligations. When it is no longer needed, we take steps to delete it or keep it in a secure, limited form.

Your Rights

You may request to access, correct, or update the personal information we hold about you, and you may ask us to delete it, subject to any records we are required to keep by law. You may also opt out of marketing communications at any time. To make a request, contact us using the details below, and we will respond as soon as we reasonably can.

Third-Party Links

Our website may contain links to other websites or platforms, such as our social media pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies before sharing your information with them.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a new effective date, so we encourage you to review it occasionally.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Tawana Healthcare (Pvt.) Ltd.
Email: info@tawanahealthcare.com.pk