Terms of service
Terms of Service
Welcome to Tawana Healthcare. These Terms of Service ("Terms") govern your use of our website and your purchase of our products. By accessing our website, placing an order, or using any of our services, you agree to these Terms. Please read them carefully. If you do not agree, please do not use our website or place an order.
In these Terms, "we", "us", and "our" refer to Tawana Healthcare, and "you" refers to the person using our website or placing an order.
Eligibility
Our website and products are intended for adults. By using our website or placing an order, you confirm that you are at least 18 years old, or that you are using the site under the supervision of a parent or guardian. You also confirm that the information you provide to us is accurate and complete.
Our Products
We sell health, wellness, and nutraceutical products. We do our best to describe our products accurately, including ingredients, packaging, and intended use. However, product images and descriptions are for general information, and actual packaging or appearance may vary slightly. Always read the label and follow the directions on the product itself.
Health Disclaimer
Our products are dietary and wellness supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. The information on our website is provided for general purposes only and is not medical advice. Results may vary from person to person. Before using any supplement, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition, you should consult a qualified doctor or healthcare professional. Do not use our products as a substitute for professional medical care.
Orders and Acceptance
When you place an order, you are making an offer to buy our products. We will usually confirm receipt of your order, but this confirmation does not mean we have accepted it. We reserve the right to accept or decline any order, in whole or in part, for any reason, including product availability, errors in pricing or description, or suspected fraud. If we cannot fulfil your order after it has been confirmed, we will let you know and arrange any refund where applicable.
Pricing and Availability
All prices are listed in Pakistani Rupees (PKR) unless stated otherwise. We try to keep pricing and stock information accurate, but errors can happen. If we discover an error in the price or details of a product you have ordered, we will contact you before processing it, and you may choose to continue at the correct price or cancel. Prices, products, and offers may change at any time without notice, and product availability is not guaranteed.
Payment
We mainly offer Cash on Delivery, where you pay for your order at the time it is delivered to you. Where other payment methods are offered, you agree to provide accurate payment details and confirm that you are authorised to use the chosen method. By placing a Cash on Delivery order, you commit to accepting and paying for the order on delivery, unless you have cancelled it in line with our policies.
Shipping and Delivery
We deliver through our courier and logistics partners. Delivery times are estimates and may vary depending on your location and circumstances beyond our control. Please make sure your delivery address and contact number are correct, as we are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Returns and Refunds
Returns, replacements, and refunds are handled in line with our Refund and Return Policy, which forms part of these Terms. Please review that policy for full details on what can be returned, the time limits, and how refunds are issued.
Acceptable Use
You agree to use our website only for lawful purposes. You must not use our website in any way that breaks the law, harms our business or other users, attempts to gain unauthorised access to our systems, introduces harmful code, or interferes with the normal operation of the site. We may suspend or restrict access to anyone who misuses our website.
Reviews and Customer Content
If you submit a review, comment, or other content to our website or social media, you confirm that it is your own and does not break any law or the rights of others. You give us permission to use, display, and share that content in connection with our business. We may remove or edit content that we consider inappropriate, misleading, or offensive.
Intellectual Property
All content on our website, including our name, logo, text, images, graphics, and design, belongs to Tawana Healthcare or is used with permission, and is protected by applicable laws. You may not copy, reproduce, distribute, or use our content for commercial purposes without our written permission.
Third-Party Links
Our website may contain links to other websites or platforms that we do not control. We are not responsible for the content, products, or practices of those sites, and visiting them is at your own risk. We encourage you to review their terms and policies.
Limitation of Liability
We provide our website and products with reasonable care, but to the fullest extent allowed by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of our website or products, or from any delay or error in delivery. Nothing in these Terms limits any rights you have that cannot be excluded under applicable law, including in the case of genuinely faulty or incorrect products. Our total liability in connection with any order will not exceed the amount you paid for that order.
Indemnity
You agree to be responsible for any loss or claim that arises from your misuse of our website, your breach of these Terms, or your violation of the rights of others, to the extent permitted by law.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or for legal reasons. Any updates will be posted on this page with a new effective date, and your continued use of our website after changes are posted means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of Pakistan. Any disputes relating to these Terms or your use of our website will be subject to the jurisdiction of the courts of [Karachi, Pakistan].
Contact Us
If you have any questions about these Terms, please contact us:
Tawana Healthcare (Pvt.) Ltd.
Email: [info@tawanahealthcare.com.pk]
