Refund policy

Refund and Return Policy

At Tawana Healthcare, your satisfaction and safety matter to us. Because our products are health and wellness supplements, we follow careful return rules to protect the quality and safety of every order. Please read this policy before placing your order, and feel free to contact us if you have any questions.

Order Cancellation

You can cancel your order free of charge as long as it has not yet been dispatched. To cancel, contact us as soon as possible on WhatsApp at +92-321-2166844 or by email at info@tawanahealthcare.com.pk with your order number. Once an order has been handed over to the courier, it can no longer be cancelled, but you may still be eligible for a return under the conditions below.

Returns

We accept returns within 3 days of delivery in the following cases:

The product arrived damaged, leaking, or defective. You received the wrong product or wrong quantity. The product seal was broken or tampered with before it reached you.

To be eligible, the item must be unused, in its original packaging, and with the seal intact, unless the item arrived already damaged or opened. We ask that you inspect your parcel at the time of delivery whenever possible.

Items We Cannot Accept

For health and hygiene reasons, we cannot accept returns of supplements that have been opened, used, or had their seal broken by the customer, unless the product was faulty. We also cannot accept returns requested after the 3 day window, or items returned without proof of purchase. This does not affect your rights in the case of a genuinely defective or incorrect product.

How to Request a Return

To start a return, contact us within a day of delivery on WhatsApp at +92-321-2166844 or by email at info@tawanahealthcare.com.pk. Please include your order number, a short description of the issue, and clear photos of the product and packaging if it is damaged, incorrect, or defective. Our team will review your request and guide you through the next steps.

Refunds

Once we receive and inspect the returned item, we will let you know whether your refund is approved. If approved, and because most orders are placed on cash on delivery, refunds are issued by bank transfer or mobile wallet (such as Easypaisa or JazzCash) to the details you provide. Refunds are usually processed within 3-7 working days after approval. Any original delivery charges are non-refundable unless the return is due to our error.

Replacements and Exchanges

If your product arrived damaged, defective, or incorrect, we are happy to send a replacement of the same product at no extra cost, subject to availability. If a replacement is not available, we will offer you a refund instead.

Return Shipping

If the return is due to our error, such as a damaged, defective, or wrong item, we will cover the cost of return shipping or arrange the pickup. If the return is for any other reason that we choose to accept, the return shipping cost may be the responsibility of the customer.

Damaged or Incorrect Deliveries

If your order arrives damaged or is not what you ordered, please contact us within 24 hours of delivery with photos so we can resolve it quickly. The sooner you let us know, the faster we can help.

Contact Us

For any questions about returns or refunds, reach our team  by email at info@tawanahealthcare.com.pk. We aim to respond within 2 working days.